Help from isps

When asking for help from ISPs, it's best to keep the information as short and relevant as possible. Describe your issue, include your domains and IP addresses and ask clear questions for the information. Use the ISP published channels for questions. Some ISPs use tier 1 support folks that are following scripts, keeping your questions clear (and repeating them if needed) and short increases your chances of getting the answer you need. More information is available at the secret to dealing with ISPs.